Phones Pro - Intermittent Issues

Incident Report for ServiceTitan

Resolved

We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Posted Mar 10, 2026 - 09:49 PDT

Monitoring

At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
Posted Mar 10, 2026 - 08:34 PDT

Update

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution.
We advise enabling Call Continuity to ensure availability of service:
https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity

We will update the status page here as soon as more information becomes available. Thank you for your patience!
Posted Mar 10, 2026 - 07:47 PDT

Investigating

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Posted Mar 10, 2026 - 07:39 PDT
This incident affected: Phones Pro (Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling).