Resolved -
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Mar 20, 08:26 PDT
Monitoring -
We are moving to monitoring stage. The issue is mitigated.
Mar 20, 08:18 PDT
Identified -
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
Mar 20, 08:09 PDT
Investigating -
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
Mar 20, 07:28 PDT