Resolved -
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Mar 20, 08:26 PDT
Monitoring -
We are moving to monitoring stage. The issue is mitigated.
Mar 20, 08:18 PDT
Identified -
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
Mar 20, 08:09 PDT
Investigating -
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
Mar 20, 07:28 PDT
Resolved -
We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Mar 10, 09:49 PDT
Monitoring -
At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
Mar 10, 08:34 PDT
We will update the status page here as soon as more information becomes available. Thank you for your patience!
Mar 10, 07:47 PDT
Investigating -
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Mar 10, 07:39 PDT